Mediation is a dispute resolution procedure involving a mediator to support the parties to the dispute in order to find a solution in the form of a voluntary agreement on some or all of the contentious issues. Indonesia`s banking intermediation function is limited to efforts to assist customers and the bank in conducting a thorough review of disputes in order to reach an agreement. Indonesia Bank does not provide decisions and/or recommendations regarding dispute resolution to customers and banks. The mediation process can be carried out in the branch of Indonesia bank closest to the customer`s headquarters. Bank mediation is an alternative settlement of disputes between the client and the bank that has not reached an agreement. Mediation is a dispute resolution procedure involving a mediator to support the parties to the dispute in order to find a solution in the form of a voluntary agreement on some or all of the contentious issues. The dispute is an issue raised by the customer or the customer`s representative to the bank mediation provider after the lack of agreement in the complaint process with the bank concerned. The implementation of the banking intermediation function will be implemented by Bank Indonesia until the end of 2007, and then by an independent banking intermediary created by the banking association. On the basis of the Indonesian Bank`s 30 January 2006 Bank Regulation 8/5/PBI/2006 on bank intermediation, as well as the provisions and mediation procedures contained in the Bank Indonesia Circular (SEBI) No.
8/14/DPNP of 1 January 2006. On June 1, 2006, the following basic rules are defined: 1. Dispute settlement requirements The value of financial claims in bank mediation is deposited in Roupih currency with a maximum ceiling of 500,000,000,000, – (five hundred million roupiah). In accordance with Bank Indonesia Regulation No. 8/5/PBI/2006 relating to bank intermediation, mediation is conducted when the dispute between the customer and the bank in the settlement of the customer`s claims resulting from the customer`s financial requirements cannot be resolved by a banking intermediary.